1. Refund Policy:

We want you to be completely satisfied with your purchase from GentleQing. If for any reason you are not satisfied, we offer a refund within 3 days of your purchase. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Returns:

If you wish to return an item, please contact our customer service team at info@gentleqing.com or call us at (404) 726-8308 to initiate the return process. You will be responsible for covering the return shipping costs.

3. Exchange:

We understand that sometimes an item may not fit or meet your expectations. In such cases, we offer exchanges for a different size, color, or product of equal value. Please contact our customer service team to arrange an exchange.

4. Eligibility for Refund or Exchange:

To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns or exchanges are not accepted for items that have been used, washed, or altered in any way.

5. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exceptions:

Certain items may not be eligible for a refund or exchange, such as perishable goods, personalized items, or items marked as final sale. We reserve the right to refuse returns or exchanges on such items unless they are defective or damaged upon arrival.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, either by issuing a refund, replacement, or repair.

8. Contact Us:

If you have any questions about our refund and returns policy, please contact our customer service team at info@gentleqing.com or call us at (404) 726-8308.

Note: This refund and returns policy is subject to change without prior notice. Please review this page regularly for any updates.